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Ecommerce FAQ

Frequently Asked Questions (FAQ)

  1. What payment methods do you accept?

    We accept various payment methods, including Visa, Mastercard, Union Pay. All payments are processed securely through our trusted payment gateway TelR.

  2. How do I track my order?

    Tracking your order is easy! Once your order has been dispatched, we'll send you a shipping confirmation email with a tracking link. Click on the link to see the real-time status of your delivery.

  3. How much does shipping cost?

    Shipping costs vary depending on your location and the size of your order. You can view the shipping charges at the checkout before completing your purchase.
  4. How long does delivery take?

    Delivery times may vary based on your location and the shipping method selected. Generally, orders within the UAE are delivered within 2-5 working days.

  5. Can I change or cancel my order?

    If you need to make changes or cancel your order, please contact our customer support team within 24 hours of placing the order. We'll do our best to accommodate your request, but once the order is processed, changes may not be possible.

  6. Is my personal information secure?

    Yes, we take your privacy and security seriously. Your personal information is protected using industry-standard encryption technologies. We do not share your data with third parties without your consent.

  7. How do I contact customer support?

    You can reach our customer support team via email at or by phone at +971 56-219-4317. Our team is available from Monday to Saturday, 9 am to 6 pm (GMT).g.

  8. What if I receive a damaged or faulty item?

    We apologize for any inconvenience caused. If you receive a damaged or faulty item, please contact our customer support team immediately. We'll arrange a return or replacement at no additional cost to you.

  9. Can I change the delivery address after placing an order?

    We understand that plans can change. If you need to update the delivery address after placing your order, please contact our customer support team as soon as possible. They will assist you in making the necessary changes.

  10. What should I do if I forgot my account password?

    If you forget your account password, don't worry! On the login page, click on the "Forgot Password" link, and we'll send you an email with instructions on how to reset your password securely.

  11. Are my credit card details stored on your website?

    No, we do not store any credit card information on our website. All payment processing is done through our secure payment gateway, which adheres to strict data security standards.

  12. What if the product I want is out of stock?

    If a product is temporarily out of stock, you can join the waitlist to be notified once it becomes available again. Alternatively, our customer support team can suggest similar products that might meet your needs.

  13. Do you offer a loyalty or rewards program?

    Yes, we value our loyal customers! We have a rewards program that allows you to earn points on your purchases, which can be redeemed for discounts on future orders.

  14. Are your products ethically sourced or environmentally friendly?

    We prioritize ethical sourcing and environmental responsibility. Many of our products are sourced from eco-friendly and socially responsible suppliers.

  15. How can I unsubscribe from your marketing emails?

    To unsubscribe from our marketing emails, simply click on the "Unsubscribe" link at the bottom of any marketing email you receive from us. You can also manage your email preferences in your account settings.

  16. Can I request a custom order or product that's not listed on your website?

    Absolutely! If you have a specific product request or need a custom order, please contact our customer support team, and we'll do our best to accommodate your requirements.

  17. What is your privacy policy?

    Our privacy policy outlines how we collect, use, and protect your personal information. You can find the complete details on our website's privacy policy page.

  18. Are there any product care instructions I should know about?

    Yes, product care instructions are usually provided on the product page or packaging. Please follow the recommended care guidelines to ensure the longevity of your purchase.

  19. How do I know if my order has been successfully placed?

    After successfully placing an order, you'll receive an order confirmation email. This email will contain all the details of your order, including the order number and a summary of the items purchased.

  20. Can I add or remove items from my order after it's been placed?

    Unfortunately, once an order is placed, we cannot add or remove items from it. If you wish to purchase additional items, you can place a new order.

  21. How can I provide feedback or reviews on your products?

    We value your feedback! After making a purchase, you may leave a review on the product page or contact our customer support team with your feedback. We appreciate your input to improve our services.